Terms & Conditions


All prices shown exclude VAT.

VAT will be charged at current rate ruling

NB. Books are currently zero-rated.

We reserve the right to change prices without prior notice.

Payment Terms

Payment required prior to despatch unless credit terms agreed.

30 day credit account available, subject to satisfactory trade references and ongoing timely remittance. Payment is due 30 days from date of invoice.

Credit accounts will not normally be offered until a satisfactory period of trading has elapsed, at least 3 months, together with regular and reasonable level of order value.

All goods remain the property of Crystal Classics Ltd until fully paid for by the buyer.

If the buyer fails to pay in full, Crystal Classics reserve the right to recover the goods.

Payment Method

On collection or for immediate delivery, please pay by cash, bank draft, credit or debit card. Personal cheque if guaranteed by bankers card, otherwise clearing delay of several days will be incurred before release of goods, unless by prior agreement. Company cheque up to £250, otherwise clearing delay of up to 10 days will be incurred before release of goods, unless by prior agreement.

Minimum Order

New customers, showroom / mail order, minimum order, £100 exc. VAT.

Existing customers, showroom / mail order, minimum order, £50 exc. VAT.

Credit account customers, no minimum order

Website orders, minimum order, £100 exc. VAT.

Delivery & Charges 

All orders normally despatched same day, if order received before 10 am.

For orders over £250 exc. VAT. Free delivery within most of mainland UK (certain postcodes attract a surcharge).

For orders below £250 exc. VAT: Small packages (less than 1Kg), P&P £4.00. Standard parcels (up to 20Kg), P&P £6.50.

NB. A signature on receipt of delivery is required, otherwise you may have to collect from your nearest depot.

All non-mainland UK orders; delivery incurs extra charge.

Damaged Goods / Returns

Any damage incurred on delivery must be notified within 24 hours.

We regret we do not operate a sale or return service.

Discount / Reward Scheme

Although we do not operate a discount at point of purchase, Crystal Classics Ltd operates a two part scheme which rewards customers according to level of spend and also according to ongoing loyalty, year on year.

The scheme can provide our loyal and regular spending customers with excellent savings. These range from 5% to 30% according to annual spend and consistency of spend over a 5-year period.

Details of the scheme are available on request, however all eligible customers will automatically be enrolled.